Terms and Conditions

Shipping information:

Orders will ship within 3 business days, and 99% of orders ship next business day.  We ship via UPS, Purolator, Loomis, and Canada Post Expedited Parcel/ USPS, depending on cost and time. Due to the ongoing pandemic, delivery times are not guaranteed.

Warranty Information for Passages Pools:

Refunds will only be offered before the order has shipped. Once it is shipped, pools may NOT be returned for a refund. Due to the nature of the intended use of the pools, all sales are final.

Please note that the intended use for these pools is for use by a single owner. They are not meant to rented, sold, or lent out after being used.

These pools should only be used under the care of a licensed midwife or physician, and/or at your own risk.

Manufacturer’s warranty: we will replace any pool unused pool within 15 days of receipt of purchase if it arrives in any way damaged or unusable. Please test your pool upon receipt to ensure it is in top condition. To report a defect, contact pools@passagesmidwifery.com.

It is advised to have a repair patch or duct tape on hand when using the pool, to quickly patch any air leaks or punctures that sometimes occur. To reduce the chances of air or pressure leaks, do not over inflate the bottom ring. Repair patches are not included.

By accepting these terms, the purchaser agrees to assume all risk and full responsibility for the use of Passages Pools, and waives and claims of personal injury, death or damage to personal property associated with the use of Passages Pools. After this 15 day period is over, exchanges will not be offered. Replacement pools are shipped via Canada Post Expedited Parcel Shipping and USPS.  All sales are final. All clients purchase these pools at their own risk, and will not hold Passages Pools, Passages Midwifery, or Earth Mom and Baby responsible for any damages to persons or property that results from proper or improper use of the pools.